It's by no surprise that the coronavirus has caused some challenges for individuals and businesses alike. I'm sure you've ordered something online recently and had at least one package delivered days past the anticipated delivery date. With online shopping getting a big boost this year due to in person social distancing shopping restrictions, the carriers are seeing increased volumes that eclipse holiday shopping. The result is packages are taking longer to reach you.
FedEx and UPS have both suspended service guarantees.
Here's two links if you'd like to read more information on the impact of COVID on the carriers.
So what's this mean for you as a customer? Suspending service guarantees means you can pay for overnight service, but FedEx and UPS won't refund the shipping charge if the package doesn't get to your location the next day. This puts businesses like ours in a tough spot as we can't request shipping refunds, so we can't pass the refund back to the customer.
Luckily, as September 1st, FedEx has delivered the majority of our orders by the commitment time. On rare occasions a commitment is missed, the package is delivered by the next business day. Rest assured we are doing everything possible to work through these challenges.
Unfortunately, this is going to be the new normal for a while. We can only assume the carriers are adjusting to the increased demand, because if they don't, they're going to be crippled once the holiday shopping season kicks into full gear.